Legal

General Terms and Conditions

Access to Basic Banking Service​  PDF Download

Account Opening, Cashing Government Cheque, and Cheque Holding Policy

Cardholder Agreement  PDF Download

Effective as of Jan. 24, 2025

Digital Access Agreement  PDF Download

Effective as of Jan. 24, 2025

Electronic Communication Agreement  PDF Download

Effective as of Jan. 24, 2025

Account Terms and Conditions​

Personal Banking Agreement  PDF Download

Effective as of Jan. 24, 2025

Business Banking Agreement  PDF Download

Effective as of Jan. 24, 2025

Coercive Tied Selling​

Coercive Tied Selling​  PDF Download

How to Make a Complaint​

How to Make a Complaint  PDF Download

Whistleblowing Program

How to Report a Concern​​  PDF Download

[Important] Scheduled System maintenance: During Saturday, October 24, 12:00 a.m.– Sunday, October 25, 11:59 p.m. EST, Friday, October 23, 09:00 p.m.– Sunday, October 25, 08:59 p.m. PST, all banking services will be temporarily unavailable. For further details, please refer to the announcement on our website.